TY  - CONF
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Business Process Blueprinting: Analysing and Evaluating Usage Processes
T2  - 40th Annual Conference of the European Marketing Academy (EMAC)
Y1  - 2011
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/17533
ER  -