@misc{MeermanLellek2014,
  author    = {Arno Meerman and Vanessa Lellek},
  title     = {The Path to Excellence: Integrating Customer Satisfaction in Productivity Measurement in Facility Management, EFMC 2014 am 6 Juni 2014 in Berlin},
  institution = {Wirtschaft (MSB)},
  type      = {lecture},
  year        = {2014},
}