@inproceedings{GerschSchoelerHewing2024,
  author    = {Martin Gersch and Bernd Sch{\"o}ler and Michael Hewing},
  title     = {Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective},
  booktitle = {16th Americas Conference on Information Systems (AMCIS)},
  pages     = {1611 -- 1620},
  url       = {https://aisel.aisnet.org/amcis2010/117/},
  year      = {2024},
}