@article{RosenkranzLaumannHolten2009,
  author    = {C. Rosenkranz and M. Laumann and R. Holten},
  title     = {Diagnosing and Redesigning a Health(y) Organisation: An Action Research Study},
  journal   = {International Journal of Information Technologies and the Systems Approach, IGI Global},
  volume    = {2},
  number    = {1},
  year      = {2009},
}