TY  - BOOK
A1  - Hewing, Michael
T1  - Business Process Blueprinting ‐ A Method for a Customer-Oriented Business Process Modeling
KW  - process management, customer-orientation
Y1  - 2013
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/17528
SN  - 978-3-658-03729-1
PB  - Springer Gabler
CY  - Wiesbaden
ER  -