@inproceedings{Hewing2024,
  author    = {Michael Hewing},
  title     = {In the eye of the beholder: Customer-oriented Process Management through Blueprinting},
  booktitle = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011},
  year      = {2024},
}