TY - CHAP A1 - Beilmann, Sascha A1 - Clever, Nico T1 - Structuring Quality Management with the icebricks Business Process Management Approach T2 - The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice / Hrsg. K. Bergener, M. Räckers, A. Stein Y1 - 2019 UR - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/12421 SN - 978-3-030-06234-7 SP - 167 EP - 178 PB - Springer International Publishing ER -