@misc{LELLEKBERNHOLD2015,
  author    = {V. LELLEK and T. BERNHOLD},
  title     = {Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.},
  institution = {Oecotrophologie · Facility Management (OEF)},
  type      = {lecture},
  year        = {2015},
}