@incollection{BeckerCleverFleischeretal.2020,
  author    = {J{\"o}rg Becker and Nico Clever and Stefan Fleischer and Steffen H{\"o}henberger and Sebastian R{\"a}tzer},
  title     = {Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. M{\"a}dche},
  booktitle = {Design Science Research. Cases},
  isbn      = {978-3030467807},
  year      = {2020},
}