@misc{BERNHOLD2016,
  author    = {T. BERNHOLD},
  title     = {Der Weg zur operativen Exzellenz - Integration der Kundenzufriedenheit in die Produktivit{\"a}tsmessung im Facility Management, FM-Kolloquium 2016, 09./10.03.2016, Berlin},
  institution = {Oecotrophologie · Facility Management (OEF)},
  type      = {lecture},
  year        = {2016},
}