@misc{BERNHOLDLELLEKKOERSetal.2014,
  author    = {T. BERNHOLD and V. LELLEK and J. KOERS and L. YOUSSEF},
  title     = {International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland},
  institution = {Oecotrophologie · Facility Management (OEF)},
  type      = {lecture},
  pages     = {S. 900 -- 911},
  year        = {2014},
}