@misc{LELLEKAVERBECK2013,
  author    = {V. LELLEK and A. AVERBECK},
  title     = {Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility \& Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.},
  institution = {Oecotrophologie · Facility Management (OEF)},
  type      = {lecture},
  year        = {2013},
}