@misc{Bernhold2023,
  author    = {Torben Bernhold},
  title     = {Warum wir zufriedene (interne) Kunden haben m{\"u}ssen},
  booktitle = {Der Facility Manager},
  volume    = {30},
  number    = {1/2},
  issn      = {0947-0026},
  institution = {Oecotrophologie · Facility Management (OEF)},
  type      = {contributiontoperiodical},
  pages     = {18 -- 21},
  year        = {2023},
}