@inproceedings{BernholdWieswegLoehmeretal.2022,
  author    = {Torben Bernhold and Niklas Wiesweg and Thomas L{\"o}hmer and Susanne Lill},
  title     = {Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction},
  booktitle = {The 21st EuroFM Research Symposium. Ed. Tuuli Jylh{\"a}, Vitalija Danivska},
  pages     = {36 -- 46},
  doi       = {10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456},
  year      = {2022},
}