@misc{Welp2014,
  author    = {M. Welp},
  title     = {2014-02-19 - The process-orientated quality management System of M{\"u}nster University of Applied Sciences - G{\"a}ste des Fachbereichs Pflege und Gesundheit aus dem Kosovo - M{\"u}nster},
  institution = {Wandelwerk. Zentrum f{\"u}r Qualit{\"a}tsentwicklung},
  type      = {lecture},
  year        = {2014},
}