TY  - CHAP
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality.
T2  - Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation
Y1  - 2014
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6152
SP  - 331
EP  - 340
PB  - International Management Foundation, Cracow University of Economics
CY  - Münster, Krakau
ER  -