TY  - GEN
A1  - LELLEK, V.
A1  - BERNHOLD, T.
T1  - Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.
Y1  - 2015
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6153
ER  -