@incollection{PlewaRampersadTroshanietal.2016,
  author    = {Carolin Plewa and Giselle Rampersad and Indrit Troshani and Tobias Kesting},
  title     = {Improving Innovation Process Performance and Service Quality in Innovation Networks},
  booktitle = {Plewa, Carolin; Conduit, Jodie (Hrsg.): Making a Difference Through Marketing: A Quest for Diverse Perspectives},
  edition   = {1},
  isbn      = {978-981-10-0462-9},
  year      = {2016},
}