TY  - JOUR
A1  - MEERMAN, A.
A1  - LELLEK, V.
A1  - SERBIN, D.
T1  - The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management
T2  - EuroFM Journal. International Journal of Facilities Management. Research Papers, Advancing knowledge in Facilities Management. Promoting Innovation in FM, March 2014
Y1  - 2014
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6149
SP  - 201
EP  - 211
ER  -