TY  - CHAP
A1  - BERNHOLD, T.
A1  - KALING, N.
A1  - LELLEK, V.
T1  - Productivity Measurement Model - A Holistic Approach For Services
T2  - JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark
Y1  - 2012
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6143
SP  - 20
EP  - 30
PB  - Polyeknisk Forlag 2012
CY  - Lyngby :
ER  -