TY  - GEN
A1  - KOERS, J.
A1  - LELLEK, V.
A1  - BERNHOLD, T.
A1  - YOUSSEF, L.
T1  - Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.
Y1  - 2014
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6150
ER  -