@misc{KOERSLELLEKBERNHOLDetal.2014,
  author    = {J. KOERS and V. LELLEK and T. BERNHOLD and L. YOUSSEF},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.},
  institution = {Oecotrophologie · Facility Management (OEF)},
  type      = {lecture},
  year        = {2014},
}