@incollection{WiethoelterSalingreFeldmannetal.2023,
  author    = {Jost Wieth{\"o}lter and Jan Salingr{\´e} and Carsten Feldmann and Johannes Schwanitz and Joerg Niessing},
  title     = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint},
  booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)},
  isbn      = {978-3-031-43432-7},
  doi       = {10.1007/978-3-031-43433-4_12},
  year      = {2023},
}