TY  - GEN
A1  - BERNHOLD, T.
A1  - LELLEK, V.
A1  - KOERS, J.
A1  - YOUSSEF, L.
T1  - International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland
Y1  - 2014
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6010
SP  - S. 900
EP  - 911
ER  -