TY  - CHAP
A1  - Wiethölter, Jost
A1  - Salingré, Jan
A1  - Feldmann, Carsten
A1  - Schwanitz, Johannes
A1  - Niessing, Joerg
T1  - Exploring Customer Journey Mining and RPA: Prediction of Customers’ Next Touchpoint
T2  - Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. Köpke (ed.)
Y1  - 2023
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/17077
SN  - 978-3-031-43432-7
SP  - 181
EP  - 196
PB  - Springer
CY  - Cham
ER  -