TY  - JOUR
A1  - Feldmann, Carsten
A1  - Nießing, Jörg
A1  - Geyer, Fred
A2  - AIMA All Indian Management Association, 
T1  - Three steps to outstanding digital CX
T2  - Indian Management
Y1  - 2020
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/11749
SN  - 0019-5812
VL  - 59
IS  - 3
SP  - 18
EP  - 23
ER  -