@misc{Boentert2016,
  author    = {Annika Boentert},
  title     = {QM-Systeme konzipieren. Anregungen der FH M{\"u}nster. Hannover (ZEVA), 11.02.2016},
  institution = {Wandelwerk. Zentrum f{\"u}r Qualit{\"a}tsentwicklung},
  type      = {lecture},
  year        = {2016},
}