@misc{BaakenvonHagenPlewa2004, author = {Thomas Baaken and Friederike von Hagen and Carolin Plewa}, title = {A Study of Research Customers: Overall Satisfaction and Recommendations for Improvements, Vortrag bei der Australian \& New Zealand Marketing Academy Conference am 29.11-01.12.2004 in Wellington, Neuseeland}, institution = {Wirtschaft (MSB)}, type = {lecture}, year = {2004}, }