@misc{Baaken2006,
  author    = {Thomas Baaken},
  title     = {Customer satisfaction measurement in Science-to-Business Marketing, Vortrag und Teilnahme an der Beratungsgruppe "2006 Science Marketing Practitioners Clinic" der TII/ ProTon/ Calibre Communications am 31.08.2006 in Br{\"u}ssel, Belgien},
  institution = {Wirtschaft (MSB)},
  type      = {lecture},
  year        = {2006},
}