@article{HagenHoelscherPlewaetal.2006, author = {Friederike von Hagen and Volker H{\"o}lscher and Carolin Plewa and Thomas Baaken}, title = {International research customer satisfaction surveys and research provider surveys.}, journal = {International Journal of Technology Intelligence and Planning, (Hrsg.): Baaken Thomas / Sugasawa Yoshio}, volume = {2}, number = {2}, pages = {210 -- 224}, year = {2006}, }