@misc{WelpBoentert2014,
  author    = {M. Welp and A. Boentert},
  title     = {2014-11-24 - The quality management system of M{\"u}nster University of Applied Sciences - Gast der Universidad Estatal A Distancia Costa Rica - M{\"u}nster},
  institution = {Wandelwerk. Zentrum f{\"u}r Qualit{\"a}tsentwicklung},
  type      = {lecture},
  year        = {2014},
}