@misc{BaakenvonHagenHoelscheretal.2005,
  author    = {Thomas Baaken and Friederike von Hagen and Volker H{\"o}lscher and Carolin Plewa},
  title     = {International Customer Satisfactory Surveys (Germany and Australia) and Research Provider Surveys (Germany and Europe), Vortrag auf der 4th International Conference on Science-to-Business Marketing and Successful Research Commercialisation am 18.-19.10.2005 in Pretoria, S{\"u}dafrika},
  institution = {Wirtschaft (MSB)},
  type      = {lecture},
  year        = {2005},
}