@misc{Baaken2006,
  author    = {Thomas Baaken},
  title     = {Customer Expectations \& Customer Satisfaction in Research Markets, Vortrag auf dem ProTon Europe Expert Workshop "How to market Research? Benefit Expectations of Research Partners" am 17.05.2006 in Br{\"u}ssel, Belgien},
  institution = {Wirtschaft (MSB)},
  type      = {lecture},
  year        = {2006},
}